We want you to understand what information we collect, what we don't collect, and how we collect, use, and store information.
We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries.
We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.
Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale.
We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.
VPN Privacy collects four types of information:
Information related to your account.
This information is collected for the purpose of administering your VPN Privacy subscription and includes your name, email address,
and payment information, which you submit on our order page when you subscribe for the Services.
Aggregate Apps and VPN connection summary statistics
VPN Privacy collects minimal information about usage in order to maintain excellent customer support and quality of service.
The section below specifies in detail what information we collect.
These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP addresses.
VPN Privacy collects personal information that you provide to us directly through the Site. We require that you provide personal information,
such as an email address and payment information, in order to establish an VPN Privacy account, and so that we can email you, collect payments from you,
and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose.
With some forms of payment, the Site may redirect you to the website of a third-party payment processor PayPal to complete the transaction.
VPN Privacy uses your email address for the following reasons:
To send emails related to payment transactions.
To provide links to our Site, including password reset emails.
To send you updates and announcements.
To communicate with you about your VPN services or respond to your communications.
To send marketing information, such as VPN Privacy offers, surveys, invitations, and content about other matters in connection with VPN Privacy (Marketing emails).
You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.
The preceding terms do not preclude the transfer of data, in the event that VPN Privacy is acquired by, or merged with, a third-party entity,
to such entity (to be newly created for the purpose of operating the VPN Privacy business) and its wholly owned subsidiaries/related entities,
for legitimate interest, ensuring at all times the same standards of protection.
We collect information about whether you have successfully established a VPN connection on a particular time of the day,
to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address).
This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service,
and to enable VPN Privacy engineers to identify and fix network issues.
We collect minimal usage statistics to maintain our quality of service.
WeТve engineered our systems to categorically eliminate storage of sensitive data.
We may know THAT a customer has used VPN Privacy, but we never know HOW they have utilized our Service.
We stand by our firm commitment to our customersТ privacy by not possessing any data related to a userТs online activities.
Storing of Information Related to Email, Live Chat, and Feedback Forms
VPN Privacy keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response.
Depending on how you contact VPN Privacy, we may collect your email address and any additional information you provide to us.
Having full correspondence records enables our staff to provide the best possible customer support experience.
Security Measures to Protect Your Information
VPN Privacy uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss,
misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use
of VPN Services.
If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.
Even if a government were to physically seize one of our VPN servers and manage to break its disk encryption, there would be no logs or information that would tie
any individual user to a particular event, website, or behavior.
Cookies and Mobile Identifiers
A cookie is a small text file used to store information about your visit to the Site.
Cookies let VPN Privacy optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings.
The cookies we use may vary over time as we continuously update and improve our Site.
Continue to part 2